Video Consultation

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Video Consultations

Provide Physiotherapy Service and the entire healthcare system are delivering care via video consultations when it is safe and appropriate for service users.

This virtual method of contact may be recommended by the Physiotherapy Service for your initial assessment or follow up appointments based on your own individual needs.

There are many benefits for having a video consultation for your physiotherapy appointment:

  • More convenient and flexible
  • Saves you time and money
  • Reduces stress of travelling
  • Less impact on work time
  • Avoids the risk of catching healthcare associated infections
  • Better for the environment

Watch this short video providing guidance for NHS patients on what to expect when having video consultations with your healthcare professional.

Provide Physiotherapy Service use a secure patient-facing mobile app called AirMid for all video consultations. For more information on how to download and use AirMid – Click Here

If you would still prefer to have a face-to-face physiotherapy appointment, please complete the COVID-19 Risk Assessment and Screening Tool to find out your own level of risk and safety for attending an appointment at one of our sites.

We also have a duty of care to minimise risk of COVID-19 transmission to other service users, staff members and the wider community.

COVID-19 Risk Assessment

    COVID-19 Risk Assessment

    What is your COVID-19 vaccination status?


    Not Vaccinated


    Single Vaccinated


    Double Vaccinated


    Double Vaccinated and Booster

    Do you have any of the following?

    Yes

    No

    Chronic respiratory disease e.g., COPD, Asthma, etc.


    Y


    N

    Currently receiving active cancer treatment or within the last 12 months


    Y


    N

    Severe immunodeficiency or taking strong immunosuppression medication


    Y


    N

    Received an organ transplant


    Y


    N

    Cardiovascular disease e.g., stroke, heart attack, angina, etc.


    Y


    N

    Chronic kidney or liver disease


    Y


    N

    Diabetes


    Y


    N

    Neurological conditions e.g., Parkinson’s Disease, Multiple Sclerosis, etc.


    Y


    N

    Spleen problems


    Y


    N

    Pregnant with known heart disease


    Y


    N

    Obese (BMI > 40)


    Y


    N

    High Risk

    Based on your answers, you have a high risk of transmitting and becoming seriously unwell from COVID-19.

    Provide Physiotherapy Service advise a video or telephone consultation for your physiotherapy assessment although if you still would prefer to attend a face-to-face appointment despite these risks, complete the COVID-19 Screening Tool and follow the instructions sent via SMS/Email.

    If you have any further questions, please contact the Care Co-ordination Centre on 0300 1310 111 or by email at provide.askus@nhs.net.

    Medium Risk

    Based on your answers, you have a medium risk of transmitting or becoming seriously unwell from COVID-19.

    Provide Physiotherapy Service advise a video or telephone consultation for your physiotherapy assessment although if you still would prefer to attend a face-to-face appointment despite these risks, complete the COVID-19 Screening Tool and follow the instructions sent via SMS/Email.

    If you have any further questions, please contact the Care Co-ordination Centre on 0300 1310 111 or by email at provide.askus@nhs.net.

    Low Risk

    Based on your answers, you have a relatively low risk of becoming seriously unwell from COVID-19.

    If you would prefer to attend a face-to-face appointment rather than video consultation for your physiotherapy assessment, complete the COVID-19 Screening Tool and follow the instructions sent via SMS/Email.

    If you have any further questions, please contact the Care Co-ordination Centre on 0300 1310 111 or by email at provide.askus@nhs.net.

    Please select all options.

    COVID-19 Screening Tool

      COVID-19 Screening Tool

      Yes

      No

      1. Do you have a high temperature, new continuous cough and/or loss of taste or smell? (If yes – Click Here for NHS advice)


      Y


      N

      2. Do you or any member of your household/family have a confirmed diagnosis of COVID-19 in the last 10 days?


      Y


      N

      3. Are you or any member of your household/family waiting for a COVID-19/SARS-CoV-2 PCR test result?


      Y


      N

      4. Have you travelled internationally in the last 10 days to a country that is on the government red list? Click Here for the current red list of countries and territories


      Y


      N

      5. Have you or any member of your household/family been advised to isolate by any NHS organisation in the last 10 days?


      Y


      N

      Based on your answers and according to government guidance regarding measures to reduce COVID-19 transmission, you are currently unable to attend a face-to-face appointment.

      Please request a video or telephone consultation for your physiotherapy assessment following the instructions sent via SMS/Email.

      If you have any further questions, please contact the Care Co-ordination Centre on 0300 1310 111 or by email at provide.askus@nhs.net.

      Based on your answers, you have the option to attend a face-to-face appointment.

      Please request a face-to-face, video or telephone appointment, depending on your preference, for your physiotherapy assessment following the instructions sent via SMS/Email.

      If you have any further questions, please contact the Care Co-ordination Centre on 0300 1310 111 or by email at provide.askus@nhs.net.

      Please select all options.